DO NOT USE THIS COMPANY!
terrible customer service, was referred to by my insurance company, I called set up time the 1st time, the individual never showed up, set up a 2nd time and the individual had a meeting was running late, never showed up, tried making calls and have never heard back since....good luck if you can get them out to help
I had a leak in my kitchen and was referred to Great Western from a neighbor on our street that highly recommended them. Sean, one of their representatives came by to give me a quote on how much it would cost for the leak to be repaired. To my surprise, he told me that I needed a brand new roof, after he inspected the roof he informed me that I had a significant amount of hail damage and that State Farm, my homeowners insurance was liable to pay for a brand new roof. He was very knowledgeable and informed my that not only was my roof damaged, so were my gutters and the exterior paint on my siding was chipped and needed to be repainted. Sean helped me set up a claim and managed the whole process assuring me that State Farm was liable in paying for the damages do to the hail storm that had happened 3 months prior. I was very impressed by the knowledge Sean had informed me regarding the process and what to expect. Great Western did a great job with my roof, gutters and paint job! I am very pleased. I was expecting to pay over $1000 dollars for my leak to be repaired but ended up getting a brand new roof, gutters and new paint job, for the cost of my deductible that was $1000. So to say the least, I'm quite pleased and based on my personal experience I would highly recommend Great Western Roofing. My house looks amazing!!!!
We used them because, out of the few companies that called us back, they were the most affordable. The contractors didn't finish the job and actually left early to work on a house down the street. They left trash and extra roofing supplies on our front lawn and didn't come to pick them up when they said they would, so we got a notice from the city for having it out there. They were supposed to install a solar vent above our garage, but STILL haven't done it a MONTH later despite us calling them multiple times to at least get a time estimate. The contract states that we don't have to pay the company until 7 days after the inspection has cleared, but the owner threatened to send us to collections if we didn't pay NOW. He claimed that there was a backlog of inspectors in Aurora, which wasn't his problem and that he couldn't afford not to get paid for the (remember, *unfinished*) work that had already been completed. Not wanting our credit score to get tarnished, my husband paid, but now we have no leverage on them to finish the job or get the inspector out here. Without an approved inspection, we're forced to have crappy homeowners insurance that covers our former, crappy roof instead of the brand new one.
If you're okay with being treated like a criminal for trying to enforce the contract that Great Western devised, then sure. Go with them. But sadly, we got what we paid for.
Have gone through the better business Bureau with complaints and the company is now no longer rated with them because of my claim never being attended to as agreed upon. They stood me up multiple times for appointments to fix a leak, then agreed to refund me the money for the certification since they never fixed the problem and I have waited several months for a refund. Next is small claims. Do not use this company.
Our real estate agent friend who helped us purchase the house, has already blasted the company on Yelp and Angie's List (two other places of many I plan to go to) and is telling other agents and clients NOT to use this company ever. If we don't get some satisfaction SOON, we fully plan on reporting them to the appropriate authorities, including the BBB.
Literally the worst company I have ever witnessed. I am a Real Estate Agent with a top group, and I referred several pieces of business to this company. I highly regret it. I have several clients stuck. They are waiting for work to be completed, but the company doesn't get back to them. One client, Pam, hasn't heard back in over a month. Another client, My Mom, hasn't heard back in a couple of weeks. Pam needs an estimate to replace her siding so she can decide if she wants to do that and pay for her roof. My Mom had work done on her roof, but part of it was faulty. They came by, checked out the roof, and determined that part of the roof was done wrong. The Sales Manager said someone would be out in 24 hours. It has been 3 weeks now. Nothing. Plus my Mom is waiting on her gutters, exterior paint, and new shed. The employees say only the owner can move the job forward, and they give me his number. HE NEVER ANSWERS OR RETURNS CALLS. He is the most incompetent person I have ever had to deal with. He finally ANSWERS and says he is going to submit the estimate to Pam, and that he would call my Mom. 2 weeks have passed since then, and he hasn't done either. Then he tried saying that someone went out to my Mom's house and re inspected the roof and nothing was wrong. Liar! My Grandma lives with my Mom and is home 24/7 and they have 4 dogs. There is no way that some guy snuck up on the roof without the dogs going nuts! Also, why didn't they knock and announce their presence? It is because they weren't there!!! Wow. And my Mom, Grandma, and the sales manager all can see where the shingles are lifting. The owner is just a cheap skate and completely incompetent. Then I text him how upset I was with his company, and how his company is making me look bad for referring him, and then he texts me back an expletive filled hate message. A 7 page text cussing me and my clients out. I am reporting him to every one who will listen. Even the employees who I have spoken too all hate him. He is always late paying his employees and sub contractors. AVOID THIS COMPANY.
I urge you to report them to the state attorney general if you have had the same experience we have. (which it sounds like others have)
Great Western Roofing Construction is a US Roofing Contractor based in Aurora, Colorado. Great Western Roofing Construction is located at 13770 E Rice Pl, Aurora, CO 80015, USA.
Please contact with Great Western Roofing Construction using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Great Western Roofing Construction opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.