Updating my review: This has been one of the worst retail experiences of my life. Such disrespect, borderlines discrimination. Not only could I not get helped in the showroom floor and had to ASK for a salesman, but the process following was absolutely unacceptable. They ran my CC wrong, so after I left with my receipt and all, I was called to drive back up during the middle of my work day to re-pay for the furniture, if "I wanted my furniture delivered on Saturday" they guy told me when asking if I had to get back in that day. So of course, I take more time out of my day to go BACK in and fix his mistake. Well Saturday rolls around, and guess what.... NO DELIVERY! I had to call AFTER my window time was closed, and see where they were. I received no call during the day to inform me of the delay, and when the drivers finally called me (after I had to call customer service and find out what the deal was), the drivers only explanation for why he didn't call was " I don't know" and he would be another 30-45 minutes... So thats fun. Then when customer service called back, she was EXTREMELY rude and since I work during the week she told me I was not being flexible enough for them, and it would have to be delivered the following Saturday. So of course, I ask for a refund because I cannot wait for my furniture to be delivered for another hour that day, due to I HAD TO TAKE MY MOTHER TO HER CHEMO APPOINTMENT! My money was NOT REFUNDED until I had to call the following Tuesday and as why it hadn't been refunded. They gave me no explanation, and another "I don't know". I essentially had to do these peoples jobs for them and follow up on my items. You buy cheap furniture you get extremely cheap service. Will never step foot in this place again. Still have not had my $$ refunded, so in a few days I will have to take legal action if not corrected. What a waste of time I've spent dealing with these people.
I've always done so well buying from afw. I've tried buying from other locations and it just can't be beat. No pressure from the floor attendants, lots of options. I've tried going to multiple locations and most carry the same items so it's really only necessary to go to one location. The prices can't be beat. They don't haggle nor can you get special options or bonus items with purchases. You get what you see and I like that.
Stumbled upon this most excellent store doing a random google search. Found a gorgeous couch and mattress set at a very reasonable price. No pressure sales! The sales agent, Raymond Diaz, was incredibly helpful and polite. Highly recommend his service. The delivery of the items came on time and both the delivery men were extremely courteous and efficient. Will be going back for all furniture needs.
Also, management will ask to contact them.... taking more time out of my day to tell them how to do their jobs? You have my information, you can contact me. Unless this happens so much you guys cannot decipher who you treated like garbage.
This place is cool to visit. Place to use as dream building planning. I was hoping to see a lion, tiger or bear, oh my!
Wonderful customer service! Purchased a new sofa at their flagship store and was able to make lay-a-way payments and schedule delivery at their Aurora location closer to my home! Plan on making future purchases with them!
American Furniture Warehouse is a US Furniture Store based in Aurora, Colorado. American Furniture Warehouse is located at 1700 S Abilene St, Aurora, CO 80012, USA.
Please contact with American Furniture Warehouse using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find American Furniture Warehouse opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.