These ladies are great I had been promised a certain discount when I came in to pay I was told I could no longer get that I was very upset considering they are now telling me I owe over $200 more than what I was promised. I had 3 ladies helping me calling whoever they could call to try to get me this discount after a couple hours and a call back from a higher up I was able to get the full discount that I was originally promised! These ladies went above and beyond I love my ring it's beautiful I highly recommend zales celebration collection, and I got an amazing price. This store and the park meadows store have been great I drove all the way up from Colorado Springs to buy my rings from them just because of their customer service!
So I went on today to get my wife's ring cleaned and my ring sized. First experience was the lady telling a client sorry for the inconvenience we can't do anything. Then when I got helped I was told if I wanted my ring sized I would have to use my warranty then re-buy the warrenty because it would be a "new" ring. When we told her that the state we bought it recommend waiting till we moved since the attitude was different, Our ring size will change. She goes well we can't do it. When we told her that we werent happy with the customer service and apparently from the last client leaving unhappy they dont have good customer service so we will go to a different location willing to help us. Within 5 mins she called me saying she will help us and to come back. I told her no thank you. I will trust the location in Castle Rock over this one even though this one is 2 mins away from my house.
If I could give zero stars I would, the customer service here is pathetic. My husband purchased a watch for me, a functional watch with second hand timers and such that is very useful for my job.
Nice selection, horrible customer service. Bought a watch, needed to have the band resized, and was told by the manager and the staff that they don't do that on the weekends, that I needed to come back during the week, when it was slow. I told them that I wanted to return the watch, and was told the same thing. I went to another Zales on the same day and they where just as busy, but they where more than happy to help a customer out. It only took 10 min. I hope Zales replaces the staff and management at this store. Stay Away!
I then purchased the lifetime battery replacement for it. I have taken it in three times to have the battery replaced. each time they say because the watch needs special care it will take a bit of time because they either have to send it out or there is only one person there that can do it. No problem just call me when its done. Weeks to a month later still no call. I go in amazing it is just finished. This last time, I said would be the last time. Even though I have lifetime battery replacement I will not go back there a fourth time.
If I could give 0 stars I would but I went in today because a ring I purchased broke and has been fixed twice before for the same bracket but this time the center piece came off. The ring is 10k white gold and being fixed twice by zales not having the ring for a month each time hassled me for missing 1 paper out of several I brought to them and denied fixing my ring. Waste of 1,000 dollars
Zales is a US Jewelry Store based in Aurora, Colorado. Zales is located at 14200 E Alameda Ave, Aurora, CO 80012, USA.
Please contact with Zales using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zales opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.